The Inbox section serves as the central point for all customer interactions, incorporating emails, calls, social media messages, online reviews, and more, into one unified platform. This integration significantly enhances the efficiency of your team's communication efforts.
Initiate your session by clicking on the 'Conversations' button to access your communication hub.
View and manage all incoming messages sorted by conversation in this panel.
Identify the current conversation through details like contact name and status, visible at the top of the conversation window.
Engage with the selected conversation here, where messages are exchanged and displayed.
Access detailed information about the contact involved in the conversation, including prior interactions and contact specifics.
Perform manual tasks such as sending emails, scheduling calls, or setting reminders directly from this panel.
Utilize pre-defined templates or snippets to quickly respond to common inquiries or messages.
Use trigger links within your conversations to perform automated actions based on predefined criteria.
