Natural Conversations
The agent can handle natural speech, understanding the context to provide seamless interactions.
Accurate Speech Recognition
It transcribes and interprets spoken words with precision, ensuring smooth communication.
Easy Integration
Seamlessly integrates with your CRM and other essential business tools.
Customizable Responses
Personalize the agent’s tone, style, and responses to match your brand voice.
24/7 Availability
Provides uninterrupted support, ensuring customers are always attended to.
Handling Calls with AI Voice Agents
Inbound Calls
Call Routing: Incoming calls to designated numbers are automatically managed by the AI Voice Agent during working hours.
After-Hours Handling: Calls outside of working hours follow your pre-configured settings, such as forwarding to voicemail or another number.
Call Actions
The AI Voice Agent can perform various tasks during calls to streamline workflows and enhance lead management.
Update Contact Fields: Automatically captures and updates customer details in their contact records.
Trigger Workflows: Activates predefined workflows based on the call’s content.
End Calls: Concludes conversations politely when the task is complete.
Transfer Calls: Escalates calls to human agents when necessary.
Send SMS: Sends follow-up messages or relevant information via text.
Frequently Asked Questions
Q: Can I use my existing Pest AI phone numbers with the AI Voice Agent?
Yes, any available phone number in your account can be assigned to the AI Voice Agent, as long as it’s not already used for specialized functions like IVR.
Q: Can the AI Voice Agent collect customer information and create contact records?
Absolutely! The agent can gather customer details, such as name, email, and address, and automatically update or create contact records in your CRM.
Q: Can the AI Agent schedule appointments during a call?
While the agent can collect details and trigger workflows, direct appointment scheduling requires integration with your calendar through workflows.
Q: Can I have multiple AI Voice Agents and phone numbers?
Yes, you can create multiple agents, each with its own phone number and unique configuration to handle various departments or services.
Q: How do I update the AI Voice Agent’s knowledge base?
Simply update the prompts or business details in the Agent Goals section to train the agent on new products, services, or FAQs.
Q: Can the AI Voice Agent handle call routing and transfers?
Yes, the agent can be configured to transfer calls to human agents based on specific conditions you define.
Q: Is re-billing available if I want to resell the AI Voice Agent to my clients?
Re-billing options are available. Contact our support team for assistance in setting up re-billing for your agency.
Q: Does the AI Voice Agent work with my own Twilio account?
Currently, Pest AI’s Voice Agent is compatible only with Lead Connector Phone System and not with direct Twilio integrations.