What are Voice AI Working Hours?
Voice AI working hours allow you to set specific days and times when your AI employees are active. You can enable or disable their availability based on your business schedule.
Why Use AI Voice Working Hours?
Defining working hours for your AI Voice Agent offers several benefits:
Peak-Time Availability: Ensure the AI is active during your busiest hours.
Enhanced Efficiency: Avoid unnecessary interactions during off-hours.
Consistent Service: Provide seamless customer experiences without overloading the system.
Reduced Errors: Prevent the AI from handling requests outside your preferred times.
How to Enable Voice AI Working Hours
Frequently Asked Questions
1. Can I set different working hours for various AI tasks or roles?
Yes, you can customize working hours for different functions, such as customer support, lead generation, or appointment scheduling, based on your needs.
2. What happens if someone calls outside of working hours?
The AI can be set to respond with a custom message, redirect users to another support channel, or notify them that the service is unavailable.
3. Can I set specific hours for different days?
Absolutely! For example, you might configure your AI to work 9 AM–5 PM on weekdays and have shorter hours or none on weekends.
4. Will the AI update its availability automatically if I change my schedule?
No, working hours must be updated manually in the settings.
5. Can working hours control when the AI sends notifications or follow-ups?
Yes, you can configure working hours to limit notifications or follow-ups to business hours.
6. Can the AI handle urgent requests outside of working hours?
While non-urgent inquiries will be met with automated responses, urgent requests require specific protocols or after-hours overrides to be handled.
7. Can I configure working hours in different time zones?
Yes, you can select time zones when setting working hours, ensuring accurate availability for clients in various regions.