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Conversation AI: Custom Conversation and SMS Providers Support

We’re thrilled to introduce expanded capabilities for Conversation AI! Now, custom SMS and conversation providers are supported in both Auto Pilot and Suggestive modes. Additionally, you can utilize custom SMS providers in the "Conversation QnA" workflow action, offering more personalized and versatile AI-driven communication options.

Key Features

1. Custom SMS Providers Support

Modes Supported:
- Auto Pilot: The bot automatically manages responses.
- Suggestive: Bot suggestions appear in the message composer for manual review and sending.
Workflow Integration: Custom SMS providers can be used in the "Conversation QnA" workflow action for seamless interactions.

2. Custom Conversation Providers Support

Both Auto Pilot and Suggestive modes now support custom conversation providers, giving businesses more flexibility to manage customer interactions using their preferred platforms.

3. Easy Integration

Activate these features by adding "SMS" as a supported channel in the Conversation AI settings or within the "Conversation QnA" workflow action.

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Conversation AI: Custom Conversation and SMS Providers Support | Pest AI