Key Customization Settings
Wait Time Before Responding
Field Type: Number field (1 second to 5 minutes)
The bot will wait for this duration before replying to the contact. This gives it time to collect multiple messages from the same contact and respond in a single, consolidated reply.
Maximum Messages a Bot Can Send to a Contact
Field Type: Number field (maximum 25)
If the bot reaches the set message limit in a conversation, it will go to sleep for that contact. To reactivate the bot, simply mark the conversation as "Read." This safeguard prevents the bot from overloading a contact with too many messages.
Send Bot to Sleep After Manual or Workflow Messages
Field Type: Toggle switch
If you manually send a message to a contact or trigger one through a workflow, the bot will go to sleep for a designated time. Once the sleep duration is over, the bot will automatically become active again.