2. Click "Automation" in the left navigation

3. Click "Create Workflow" to start a new workflow

4. Choose "Start from Scratch" to build a custom workflow

5. Click the plus (+) "Add Action" button to insert a new action

6. Select "Send Review Request" from action options
This action entails sending a Review Request to the contact.

7. Choose the review type — pick "E-mail" or "SMS" as desired
Choose the method for requesting a review from your contacts, either via Email or SMS.

8. Click "Save Action" to save this review-request action

9. Verify the "Send Review Request" node appears, then continue building workflow
