With Auto-Pilot Mode, you can:
Customize automated responses based on star ratings
Set a delay before each response is sent
Add a personal touch with response footers, such as thank-you notes or your business name
Tailor responses for specific platforms, like Facebook and Google
Make managing reviews effortless with Auto-Pilot Mode.
2. To begin, click on "Reputation".
3. Click on "Settings" to access the options.
4. Next, click "Auto Responses".
5. Set a 'wait time' for the AI response.
6. Click here to create a new agent
7. You can either select a template or create one from scratch.
8. Next up, click on "Proceed" to continue.
9. You can update the agent name here if needed.
10. Add agent instructions in the provided space.
11. Select up to 2 tones for your agent's responses.
12. Choose whether the agent's language is dynamic or fixed.
If set to 'Dynamic', the reply language will match the language of the review comment, with the selected language serving as a fallback. If set to 'Static', all replies will be in the selected language.
13. Select a language for the agent's communication.
14. Choose the review source for your agent.
15. Pick a review type that suits your needs.
16. You can add a footer message to the agent's responses.
17. Preview how the AI agent will respond here.
18. Click "Generate" to see a sample response from the AI.
19. Click on "Save" to finalize your settings.
20. The AI agent has been successfully added!
21. Click the three dots for additional actions available.
22. Select an action to edit, clone, enable/disable, or delete your AI.
Best Practices for Using Reviews AI
Align Responses with Your Brand
Customize suggested responses to reflect your brand’s tone, voice, and personality.Regularly Monitor and Refine Auto-Pilot Responses
Periodically review and update Auto-Pilot replies to ensure they stay aligned with your brand values and quality standards.Engage Beyond Review Responses
While Reviews AI streamlines response management, remember to foster deeper connections with your customers beyond just replying to reviews.