Workflow Action: Set Contact DND

What is Set Contact DND?

The Set Contact DND action allows users to designate a contact as Do Not Disturb. This designation instructs the system to refrain from sending further messages to the specified contact. Common use cases for employing this action include instances where a contact has explicitly opted out of communications, their email address has bounced, or they have submitted an unsubscribe request.

Requirements:

• A workflow set up with appropriate triggers and action steps.

2. Click on "Automation" to get started.

3. Next, click on "Create Workflow."

4. Choose "Start from Scratch" to begin fresh.

5. Click the + icon to add an action step.

6. Use the search field to find action steps quickly.

7. Click on "Enable/Disable DND" to adjust settings.

8. Click here to change the action name if needed.

9. Select DND actions from the available options.

1. Within the Set Contact DND action, choose whether to activate DND for all communication channels or specific ones. Tailor your selection based on your contact's preferences and your communication strategy.

10. If 'Enable/Disable DND for all channels' is selected, it means DND will be enabled or disabled for all channels.

11. If 'Enable/Disable DND for a specific channel' is selected, you must choose a specific channel from the dropdown menu.

12. You can select multiple channels for DND settings.

1. Enable DND for Unsubscribed Contacts Including Whatsapp contacts: Automatically prevent messages from being sent to contacts who have unsubscribed from your communication. This ensures respect for their preferences and helps avoid unwanted messages.

13. Finally, click on "Save Action" to keep your changes.

14. DND action step has been successfully added!

15. Remember to save and publish your workflow when done.

1. Once your workflow setup is complete, publish the changes and save them to ensure they take effect. Test the article after completion.