1. Start by navigating to the 'Conversations' section within your CRM.
2. Next, open the 'Filters' to refine your chat searches.
Effortlessly access your chats using the "Quick Filters" buttons, especially useful for handling numerous messages from various communication channels or when contacts are assigned to multiple users.
3. 'Filter Type'
Use these filters to sort your messages easily.
4. Then, select the 'My Chat' filter to view your personal conversations.
5. Continuing, click on the 'Assigned To' to filter chats assigned to you.
6. Now, choose the 'Unassigned' to see chats that need attention.
7. Finally, review chats by their 'Last Message Channel' to track engagement sources.
