1. Creating a New Chat Widget
To get started, follow these steps:
Access Your Chat Widget Settings: Navigate to the Sites tab and then Chat Widget section in your dashboard.
Create a New Widget: Click on Create New Chat Widget.
Choose Your Communication Channels: Decide whether the widget will support SMS, email, live chat, or WhatsApp. For this guide, we’ll select SMS and email.
2. Customizing Widget Styles
You have various options to tailor the appearance of your chat widget:
Chat Prompt: Toggle the chat prompt on or off to control whether users see a question prompt that initiates the conversation.
Widget Style Options: Customize the chat window, messaging style, and more. For instance, you can keep or remove the image from the chat bubble to enhance user connection.
3. Adjusting Widget Position
Change the placement of your chat widget to improve visibility and user interaction:
Position Options: Move the chat widget to different screen areas such as the bottom left, top left, bottom right, or top right. For instance, placing it in the middle of a sales page can increase visibility.
4. Changing Chat Icons and Images
Personalize the chat icon to align with your brand:
Predefined Icons: Choose from existing icons that resemble popular styles, like Facebook Messenger.
Custom Icons: Upload your own image to the chat bubble, or opt to remove the image if you prefer a cleaner look.
5. Selecting Themes and Colors
Adjust the colors and themes to match your brand’s color scheme:
Theme Colors: Modify the chat bubble color, background color, and various other elements like button and avatar colors.
Custom Colors: Use color pickers to select precise shades for different chat elements.
6. Messaging Customization
a. Customizing Acknowledgement Messages
Acknowledgement Message: Configure an automated response that acknowledges receipt of a message. This can reassure users that their message has been received and will be addressed. For example: “Thank you for reaching out! One of our representatives will get back to you shortly.”
b. Setting Up Greetings
Custom Greetings: Personalize greetings to enhance user experience. This can include addressing returning customers by their name and providing a warm welcome.
c. Language Settings
Language Selection: Choose the language in which the chat widget will communicate with users. This ensures that non-English speaking users can also interact with the chat service in their preferred language.
