Test Email Error Troubleshooting | Pest AI

Test Email Error Troubleshooting

When testing a campaign email, you might encounter an error message saying, "An error occurred, please try again." This article provides steps to troubleshoot and resolve this issue.

Check the following to ensure your email test can send:

Ensure the custom values being used are valid. Be sure that custom values have proper brackets {{ }} (not just 1 {} or more than 2 {{{}}}). For example, {{contact.name}} or {{contact.city}}.
Check the email address to ensure it follows proper format such as test@emaildemo.com

NOTE: Check out our other articles "How to Send a Test Email and SMS" and "How To Test A Campaign" for our best practice recommendations for testing emails in a campaign.

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