Configuring Contact Do Not Disturb (DND) Triggers

1. Let's get started! Navigate to Automation in your menu

2. Now, select the Create Workflow option.

2 Following that, click on "Create Workflow".

3. Find and choose the Select a Recipe option.

4. Good job! Now click Continue to proceed.

4 Once that's done, click on "Continue".

5. Here, select the option to add a new trigger.

6. Look for and click on Contact DND.

The "Contact DND" workflow triggers when there is a change in a contact's Do Not Disturb (DND) status. DND is a feature that customers can enable to opt out of communications when they are no longer interested in a service.

7. Almost there! Click on Add filters.

7 Once that's done, click on "Add filters".

8. Next, find and select the Select option.

9. In the search bar that appears, type DND flag is.

By using the "DND flag is" option, you can toggle a contact’s Do Not Disturb (DND) status on or off. Activating DND restricts all outgoing communications to the customer, while deactivating it restores open communication with the customer.

10. Great work! All you need to do now is click Save Trigger.

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