Key Features and Benefits
1. Automated Error Response
The Messaging Error Trigger allows you to create automated workflows triggered by specific SMS error codes. This helps to quickly identify and address undelivered messages, allowing you to take the necessary corrective actions.
2. Comprehensive Error Code List
This feature supports a variety of error codes, including:
30007 - Carrier Violation
30034 - A2P Registration Pending
30032 - Toll-Free Number not Verified
30005 - User Inactive/Number does not exist
30003 - Unreachable/Out of Service Number
30004 - Do Not Want SMS/DND Enabled
30006 - Landline/Unable to Receive SMS
3. Improved Delivery Rates
By identifying and filtering out invalid or unreachable contacts, you can keep your contact list clean, improving the overall delivery rate of your SMS campaigns.
4. Seamless Integration
This feature is available for both Native Phone and Twilio accounts, ensuring compatibility across different setups without any additional configuration.
5. Customizable Workflows
The flexibility to create different workflows based on error types means you can tailor your response to specific scenarios, whether it’s removing an invalid contact, retrying delivery, or notifying a team member.
How to Use Messaging Error Trigger
Step 1: Choose the Workflow Trigger
Go to your FIOHS account, navigate to Automation, add a new workflow or edit an existing one.
Select “Messaging Error - SMS” from the dropdown list of triggers.
Step 2: Name the Trigger
Provide a descriptive name for the trigger to easily identify it within your workflow. For example, "Carrier Violation Error Response."
Step 3: Add Filters for Specific Error Codes
To narrow down the workflow for specific error codes, you can add filters. For instance, filter for error code 30007 if you want to focus on addressing carrier violations.
Step 4: Define Actions for Each Error
Depending on the error code, set up relevant actions. For example:
If 30005 (User Inactive/Number Does Not Exist) is detected, you can automatically remove the contact from your list.
If 30003 (Unreachable/Out of Service), you could notify a team member to follow up with the lead via email.
Step 5: Save and Test the Workflow
After configuring the workflow, save it and run a test to ensure it functions as expected. Review the error-triggered actions and confirm that they address the messaging issues efficiently.
Frequently Asked Questions (FAQ)
Q1: What happens if the error code isn't recognized in my workflow?
If the error code is not part of the trigger filters, no workflow will be initiated. Be sure to add all relevant error codes to your workflow for full coverage.
Q2: How can I prevent repeat errors for the same contact?
Set your workflow to automatically update the contact's status or remove the contact if specific errors like "User Inactive" or "Do Not Want SMS" are triggered.
Q3: Can I use this trigger to improve the accuracy of my contact list?
Yes, by using this trigger to identify invalid or unreachable numbers, you can clean your list and improve the accuracy of your SMS campaigns.