This feature is designed to revolutionize business interactions by enhancing engagement and facilitating faster, more efficient appointment bookings. The Conversation AI operates in a suggestive mode, offering up to three response suggestions for user queries in SMS, Facebook, or Instagram conversations.
Follow these simple steps to enable this feature:
Navigate to Settings, then Conversation AI
Under Bot Settings, set up your preferences:
Suggestive Mode:
This feature provides assistance, information, and support conversationally.
Whenever you click on the "Type a Message" box on the Conversations page, the bot will suggest up to three responses, offering a seamless communication experience.
The bot will ask a series of questions to determine the services the contact is looking for, where they wish to receive these services, and if they are willing to book an appointment. The bot will send the booking link once all the questions are answered positively.
AI-Enhanced Name Capture in Live Chats:
The bot will capture and update contact names during live chat conversations. This means that if a contact mentions their name during the interaction, the AI will automatically recognize and update the contact information. For example, if someone says, "Hi, this is Priya," the AI will detect "Priya" as the contact's name and update the record accordingly.
BEFORE:
AFTER:
The Auto-Pilot Mode:
It enables you to respond to leads and conversations instantly at any time of the day or night.
Auto-pilot is available for the 3 channels SMS, Facebook, and Instagram. The channels can be configured in the Bot Settings tab.
Every Auto-pilot Bot's message will contain Thumbs up and Thumbs down to provide feedback, add FAQs, and train the bot.
A timer will be displayed for a contact within the conversation box whenever the auto-pilot is activated and an inbound message is received indicating that the bot is in the process of replying to that conversation.
Extended Sleep Time Limit: You can now set the sleep time for up to 48 hours, allowing for longer periods of inactivity as needed. This feature is perfect for accommodating longer periods of inactivity as required by the business.
Option to Disable Sleep: For those who require continuous operation, we've added the option to turn off the sleep functionality completely. This ensures that the AI Bot is always ready to engage without interruptions.
Add the supported channels you want to use for the AI bot
Configure the advanced settings as needed
In this tab, you have the option to play with the bot by having a conversation. With this feature, you can train the bot, by giving a thumbs up or down depending on the question.
Bot training equips the Conversation AI Bot with the knowledge and capabilities it needs to interact intelligently with users. This involves teaching the bot to understand user queries and respond accurately, either by inputting data manually or by letting the bot crawl web content.
A well-trained bot can enhance customer support, streamline information retrieval, and improve user experiences. Regularly updating and refining a bot's training ensures it stays up-to-date, adapts to changing user needs, and consistently delivers high-quality assistance.
WebCrawler Training for SPAs
The AI bot can now crawl and train using dynamic content from single-page applications (SPAs), ensuring it can handle JavaScript-based content effectively. This enhancement allows the bot to gather information from SPAs accurately, improving its ability to respond to user queries.
With the Exact URL method, the bot will crawl the exact URL provided and train itself based on the information it finds there.
How to use Exact URL Mode:
Go to the "Bot Training" in Conversation AI Bot's settings.
Choose the option "Exact URL."
Enter the URL you want to crawl and hit "Get Data."
If you want to train your bot with a broader range of information from a specific domain, you can choose the "All URLs in this Domain" option. The bot will crawl all the pages and links on the specified domain and provide you with the option to select which pages to train from.
How to use All URLs in this Domain Mode:
Go to the "Bot Training" in Conversation AI Bot's settings.
Choose the option "All URLs in this domain."
Enter the URL and hit "Get Data."
Wait for the pages to load, and then you'll be presented with a list of available URLs.
Choose the pages that will be relevant to training the bot and hit "Train Bot."
All URLs with this Path
The bot will crawl all pages on the provided URL and allow you to select which pages to train from, based on the existence of the specified path in the page URL
Go to the "Bot Training" in Conversation AI Bot's settings.
Choose the option "All URLs with this Path."
Enter the URL and hit "Get Data."
Wait for the pages to load, and then you'll be presented with a list of available URLs.
Choose the pages that will be relevant to training the bot and hit "Train Bot."
The URL will have one of these 2 statuses:
Trained - The bot successfully learned from this URL. The "Last data refreshed at" date-time is also visible which can be used to identify if a fresh data refresh is required for that specific URL
Failed - The bot failed to train for this URL. You can either refresh and try again or delete the URL
Bulk Actions: Select URLs in bulk to delete or refresh them if needed.
Search Function: Use the search function to find specific URLs by entering keywords.
Customize the bot’s responses by editing and managing prompts for each intent, allowing for a more personalized conversational experience.
How to Edit Prompts:
Access Intent Configuration:
Go to the Conversation AI settings and select "Configure Intents."
Edit Prompts:
Select the intent you want to edit.
Customize the prompt to align with the desired conversational tone and information.
Reset to Default:
All changes can be set to default simply by clicking on the rest to default button.
Add Custom Values and Instructions:
Include specific business information or guidance within the prompt.
Use custom values, informal support and templates to make the bot’s responses dynamic and contextually relevant.
Customer Support: Automate responses to common inquiries and guide users through troubleshooting steps.
Lead Generation: Collect and qualify leads by asking relevant questions and storing responses for follow-up.
Appointment Booking: Tailor the bot’s personality and instructions to book appointments and provide personalized customer interactions.
FAQs
Add questions and answers to train your bot too.
This section is where you configure in which calendar your leads will book. The bot will provide the URL.
Pick a calendar for your booking link. This ensures that your contacts receive the correct booking and scheduling information.
Customize the conversation flow by adding extra questions and answers that align with your business. The AI Bot engages in a series of questions to understand the services your contacts are seeking, their preferred location, and their willingness to book an appointment.
With these simple steps completed, your Conversation AI Bot is ready to shine on the "Conversation Page."
Experience the power of the Conversation AI Bot on the Conversation Page. Just click on the "Type a Message" box, and watch the magic happen. The AI Bot instantly provides you with three potential responses, making your communication smooth and effortless.
Our Conversation AI brings the future of communication to your fingertips. Engage with customers, facilitate appointment bookings, and elevate your business interactions. As we continue to enhance and refine this feature, you'll discover new possibilities and efficiencies that elevate your business to the next level.
Thank you for choosing our Conversation AI to revolutionize your communication approach. If you have any questions or need assistance, we're here to support you every step of the way.
