There are a couple of reasons why attribution activity may be missing from the contact details page:
Browser Cookie Settings: If a lead fills out the form using an iPhone with Safari, the missing activity might be due to the user enabling settings that block all cookies during form submission. For more information, refer to Apple's Safari support.
URL Parameters: Another case where tracking activity may fail is if the URL includes the parameter
?notrack=true. For example:
https://test.com/?notrack=true
Cookies and local storage permissions are crucial for tracking user activity. We store the user's activity and the server session ID in the browser's local storage. If the session ID is not stored or accessible, we cannot associate recorded activities with the specific contact.
Note: While we do capture all user activity, it cannot be assigned to a contact if the session is not stored or accessible.