Skip Action Option: The bot will not ask a question if the answer is already present in the conversation history.
Automatic Branching: The contact will be pushed to the relevant branch/condition based on the existing answer.
Access Workflow Actions
Navigate to Automation, create a new workflow or edit an existing one, and then search for the Conversation AI workflow actions in the workflow builder.
Selecting a channel from dropdown
You can now select from SMS, Facebook, Instagram, and Live Chat channels when configuring your workflows. This allows for more dynamic and real-time interactions, enabling you to seamlessly integrate these into your automated processes for enhanced communication and efficiency.
Enable Skip Action (Optional)
Locate the question in your workflow.
Toggle the "Skip if Answered" option to On.
Configure Branches:
Set up the relevant branches/conditions that the bot should follow if the answer is already known.
Save and Test:
Save your workflow and test it to ensure the bot behaves as expected.
Favorite Color Question: If a user has previously answered "What is your favorite color?" with "blue," the bot will not ask this question again and will proceed to the next relevant question or action.
To maximize the effectiveness of the Skip Action option, regularly review and update your workflows to ensure they align with common conversation patterns and user behaviors. This will help maintain a natural flow and improve the overall user experience.
Q: What happens if the answer is not found in the conversation history?
A: If the answer does not exist, the bot will proceed to ask the question as usual.
Q: Can I toggle the Skip Action option off?
A: Yes, the Skip Action option can be toggled off if you prefer the bot to ask the question regardless of previous answers.
Q: How does this feature impact branching conditions?
A: The bot will automatically push the contact to the relevant branch/condition based on the existing answer, streamlining the workflow.
